Where is Auri based?
Auri is based in the United Kingdom. We work with trusted fulfilment and logistics partners worldwide to bring quality products to our customers at affordable prices.
How long does delivery take?
Delivery times vary depending on the product and destination. Most orders arrive within:
- UK: 5–12 business days
- International: 7–20 business days
Please note that delivery times are estimates and may occasionally be affected by customs or courier delays.
How can I track my order?
Where tracking is available, tracking details will be sent once your order has been dispatched. Tracking updates may take a few days to appear depending on the courier.
Why have I received only part of my order?
Some products may be shipped separately from different fulfilment centres. This means items within the same order can occasionally arrive at different times.
Do you offer returns or refunds?
Yes. Please refer to our Returns & Refunds Policy for full details regarding eligibility, return windows, and refund conditions.
Are your products authentic and high quality?
At Auri, we aim to source stylish, quality products at accessible prices. We carefully select products from our supplier network based on value, design, and customer demand.
Can I cancel or change my order?
Orders can only be changed or cancelled before processing begins. Once an order has been processed or dispatched, changes may not be possible.
Will I have to pay customs or import fees?
International orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges are the responsibility of the customer where applicable.
What payment methods do you accept?
We accept major debit and credit cards, along with other secure payment methods displayed at checkout, including Shop Pay where available.
How can I contact Auri?
You can contact us through the contact page on our website or by email at auriclientservices@gmail.com. We aim to respond to enquiries as quickly as possible.
