Where is Auri based?
Auri is based in the United Kingdom. We work with trusted fulfilment and logistics partners around the world to bring carefully selected products to our customers while maintaining excellent value and quality.
How long does delivery take?
Delivery times vary depending on the destination. Most orders arrive within:
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United Kingdom: 5–12 business days (Free UK Shipping)
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Europe: 7–15 business days
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United States: 7–20 business days
Delivery times are estimates and may occasionally be affected by customs processing, courier delays or periods of high demand.
How much does shipping cost?
We offer Free UK Shipping on all orders.
Shipping charges for international orders are calculated at checkout based on your delivery location.
How can I track my order?
Where tracking is available, you'll receive your tracking details by email once your order has been dispatched. Please allow a few days for tracking information to become active, as this depends on the courier.
Why have I only received part of my order?
Some items may be shipped separately from different fulfilment centres. As a result, products within the same order may occasionally arrive at different times.
Do you offer returns or refunds?
Yes. Please refer to our Returns & Refunds Policy for full details, including eligibility, return timeframes and refund conditions.
Are your products authentic and high quality?
At Auri, we carefully select products that combine quality, style and value. Every product is chosen from trusted suppliers based on craftsmanship, design and customer demand.
Can I cancel or change my order?
Orders can only be changed or cancelled before processing begins. Once an order has entered processing or has been dispatched, we may no longer be able to make changes.
Will I have to pay customs or import fees?
International orders may be subject to customs duties, import taxes or other local charges depending on your country's regulations. These charges, where applicable, are the responsibility of the customer.
What payment methods do you accept?
We accept all major debit and credit cards, along with other secure payment methods available at checkout, including Shop Pay where supported.
How can I contact Auri?
You can contact us via the Contact page on our website or by emailing auriclientservices@gmail.com. We aim to respond to all enquiries as quickly as possible.
