Terms and Conditions

Last Updated: July 2026

Welcome to Auri. These Terms & Conditions govern your use of our website and any purchases made from us. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order with us.

1. General

These Terms & Conditions govern your use of the Auri website and any purchases made through it.

We reserve the right to update, modify or replace these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon publication on this website. Your continued use of the website constitutes acceptance of any updated Terms & Conditions.

2. Products & Availability

We make every reasonable effort to ensure that product descriptions, images, pricing and availability are accurate. However:

• Product images are for illustrative purposes only and may differ slightly from the item received.
• Colours and appearance may vary depending on your device or screen settings.
• We do not guarantee that product descriptions or other website content will always be free from errors.

All products are subject to availability. We reserve the right to limit quantities, discontinue products or cancel orders where necessary.

3. Pricing

All prices displayed on our website are subject to change without notice.

We offer Free UK Shipping on all orders. Shipping charges for international orders are displayed at checkout before payment is completed.

In the event of a pricing error, we reserve the right to cancel any affected order, even if payment has already been taken. Where this occurs, a full refund will be issued.

4. Order Acceptance

Submitting an order does not constitute acceptance of that order.

Auri reserves the right to refuse, cancel or limit any order for reasons including, but not limited to:

• Suspected fraud
• Incorrect pricing or product information
• Product unavailability
• Issues identified with payment or delivery details

If we cancel your order after payment has been taken, a full refund will be issued.

5. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated delivery times displayed on our website. These delivery times are estimates only and are not guaranteed.

Auri is not responsible for delays caused by:

• Courier services
• Customs clearance
• Supplier or fulfilment delays
• Weather conditions or other circumstances beyond our reasonable control
• Incorrect delivery information provided by the customer

Risk in the products passes to the customer once the order has been delivered to the delivery address provided at checkout.

6. Tracking Information

Tracking is available for many, but not all, orders and destinations.

Where tracking is available, tracking details will be sent once your order has been dispatched. Tracking updates are dependent on courier systems and may occasionally be delayed.

7. Returns & Refunds

Please refer to our Returns & Refunds Policy for full details.

We reserve the right to refuse returns or refunds where:

• Items have been used, damaged or altered.
• Return requests fall outside the applicable return period.
• Returned items are not received.

Customers are responsible for ensuring returned items are securely packaged and, where appropriate, sent using a tracked delivery service.

8. Customs, Duties & Import Charges

International customers may be responsible for customs duties, import taxes or other local charges imposed by the destination country.

These charges are outside Auri's control and remain the responsibility of the customer where applicable.

9. Limitation of Liability

To the fullest extent permitted by law, Auri shall not be liable for:

• Indirect or consequential losses
• Loss of profits, revenue or business opportunities
• Delivery delays outside our reasonable control
• Third-party courier issues
• Technical interruptions or temporary website downtime
• Any loss arising from the use of our website or products purchased from us

Our total liability in relation to any order shall not exceed the amount paid by the customer for the relevant product(s).

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so under applicable law.

10. User Conduct

You agree not to:

• Use the website unlawfully or fraudulently.
• Attempt to interfere with the security or functionality of the website.
• Submit false or misleading information.
• Impersonate another person or organisation.

We reserve the right to suspend or terminate access to users who breach these Terms & Conditions.

11. Intellectual Property

All content on this website, including logos, text, graphics, images, branding and other materials, is the property of Auri or its licensors and may not be copied, reproduced, distributed or used without prior written permission.

12. Third-Party Services

Our website may use or link to third-party services, payment providers, apps and fulfilment partners.

Auri is not responsible for the services, policies or performance of any third-party provider.

13. Privacy

Your use of this website is also governed by our Privacy Policy.

14. Consumer Rights

Nothing in these Terms & Conditions affects your statutory rights under applicable consumer protection laws.

15. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us via the Contact page on our website or email us at auriclientservices@gmail.com.