Terms and Conditions

Last Updated: May 2026

Welcome to Auri. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General

These Terms & Conditions govern your use of the Auri website and any purchases made through it.

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

2. Products & Availability

We make reasonable efforts to ensure product descriptions, images, pricing, and availability are accurate. However:

• Product images are for illustrative purposes only.
• Colours and appearance may vary depending on screen settings.
• We do not guarantee that product descriptions or other content are error-free.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders at our discretion.

3. Pricing

All prices displayed are subject to change without notice.

In the event of a pricing error, we reserve the right to cancel any affected orders, even if payment has already been taken. In such cases, a refund will be issued where appropriate.

4. Order Acceptance

Placing an order does not constitute acceptance of that order.

Auri reserves the right to refuse, cancel, or limit any order for any reason, including but not limited to:

• Suspected fraud
• Incorrect pricing or product information
• Product unavailability
• Issues identified with payment or shipping details

5. Shipping & Delivery

Delivery times provided are estimates only and are not guaranteed.

Auri is not liable for delays caused by:

• Courier services
• Customs clearance
• Supplier or fulfilment delays
• Weather or external disruptions
• Incorrect address details provided by the customer

Risk in products passes to the customer upon delivery to the shipping address provided at checkout.

6. Tracking Information

Tracking may not be available for all orders or destinations.

Tracking updates are dependent on courier systems and may be delayed or inaccurate. Auri is not responsible for missing or delayed tracking updates.

7. Returns & Refunds

Please refer to our separate Returns Policy for full details.

We reserve the right to refuse returns or refunds where:

• Items have been used, damaged, or altered
• Return requests fall outside the stated return window
• Returned items are not received

Customers are responsible for ensuring return parcels are properly packaged and tracked where appropriate.

8. Customs, Duties & Import Charges

International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

Auri is not responsible for customs delays, charges, confiscations, or refused imports.

9. Limitation of Liability

To the fullest extent permitted by law, Auri shall not be liable for:

• Indirect or consequential losses
• Loss of profits, revenue, or opportunity
• Delays in delivery
• Third-party courier issues
• Technical interruptions or website downtime
• Any loss arising from use of the website or products purchased

Our total liability in relation to any order shall not exceed the amount paid by the customer for the relevant product(s).

Nothing in these Terms excludes liability where it would be unlawful to do so under applicable law.

10. User Conduct

You agree not to:

• Use the website unlawfully or fraudulently
• Attempt to interfere with website security or functionality
• Submit false information or impersonate others

We reserve the right to restrict or terminate access to users who breach these Terms.

11. Intellectual Property

All content on this website, including logos, text, graphics, images, and branding, is the property of Auri or its licensors and may not be copied, reproduced, or used without permission.

12. Third-Party Services

Our website may use or link to third-party services, payment providers, apps, or fulfilment partners.

Auri is not responsible for the actions, policies, or performance of third-party providers.

13. Privacy

Use of this website is also governed by our Privacy Policy.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

For any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.