Last Updated: July 2026
At Auri, we are committed to delivering your order as smoothly and efficiently as possible. Please read the following Shipping Policy before placing an order.
Processing Times
All orders are subject to processing before dispatch. Orders are typically processed within 1–5 business days, although processing times may vary during busy periods, public holidays, promotional events or due to supplier delays.
Please note that processing times are separate from delivery times.
Delivery Times
Estimated delivery times are provided as a guide only and are not guaranteed. Delivery estimates may vary depending on your location, courier performance, customs clearance, weather conditions and other factors outside of our reasonable control.
Our typical delivery estimates are:
-
United Kingdom: 5–12 business days
-
Europe: 7–15 business days
-
United States: 7–20 business days
If your order contains multiple items, they may be shipped separately from different fulfilment centres. As a result, products within the same order may arrive at different times.
Shipping Costs
We offer Free UK Shipping on all orders.
Shipping charges for orders to Europe and the United States are calculated at checkout based on your delivery location.
Tracking Information
Where tracking is available, tracking details will be emailed to you once your order has been dispatched.
Please allow a few days for tracking information to become active, as this depends on the courier's tracking system.
Delivery Delays
While we always aim to deliver within our estimated timeframes, delays can occasionally occur.
Auri is not responsible for delays caused by:
- Courier services
- Customs clearance
- Weather conditions
- Supplier or fulfilment delays
- Incorrect delivery information provided by the customer
- Other circumstances beyond our reasonable control
Delivery dates are estimates only and should not be relied upon as guaranteed delivery dates.
Customs, Duties & Taxes
Orders shipped outside the United Kingdom may be subject to customs duties, import taxes or other local charges imposed by the destination country.
These charges are determined by local authorities and are the responsibility of the customer where applicable.
Auri is not responsible for delays resulting from customs processing.
Incorrect Delivery Information
Customers are responsible for ensuring that all delivery information is accurate at the time of purchase.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.
Lost, Stolen or Damaged Parcels
If your parcel is lost, damaged or arrives with visible damage, please contact us as soon as reasonably possible so we can investigate with the courier.
Once an order has been handed to the courier, responsibility for delivery rests with the shipping provider. However, we will always do our best to assist in resolving any delivery issues.
Order Issues
If you experience any issues with your order, please contact us as soon as reasonably possible and include:
- Your order number
- A description of the issue
- Photographs where applicable
Our team will review your enquiry and work with you to reach an appropriate resolution.
Contact Us
If you have any questions regarding shipping or your order, please contact us via the Contact page on our website or email us at auriclientservices@gmail.com.
