At Auri, we are committed to delivering your order as smoothly and efficiently as possible. Please read the following Shipping Policy carefully before placing an order.
Processing Times
All orders are subject to processing before dispatch. Orders are typically processed within 1–5 business days, although processing times may vary during busy periods, holidays, promotional events, or due to supplier delays.
Processing times are separate from shipping times.
Shipping Times
Estimated delivery times are provided as a guideline only and are not guaranteed. Delivery estimates may vary depending on the destination, courier performance, customs clearance, weather conditions, and other factors outside of our control.
Typical delivery estimates:
- UK: 5–12 business days
- Europe: 7–15 business days
- International: 7–20 business days
Some items may arrive separately where orders contain multiple products.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated as part of a promotion or free shipping offer.
Tracking Information
Where tracking is available, tracking details will be provided once your order has been dispatched. Please note that tracking updates may take several days to appear after dispatch.
Delays
Auri is not responsible for shipping delays caused by couriers, customs, weather disruptions, incorrect shipping information provided by the customer, or circumstances outside of our reasonable control.
Delivery dates are estimates only and should not be relied upon as guaranteed delivery dates.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.
Auri is not responsible for delays caused by customs processing.
Incorrect Address Information
Customers are responsible for ensuring all shipping information is accurate at the time of purchase. Auri is not liable for orders shipped to incorrectly provided addresses.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for redelivery.
Lost, Stolen or Damaged Parcels
Once an order has been handed to the courier, responsibility for delivery rests with the shipping provider. If your parcel is lost, stolen, or damaged in transit, please contact us and we will work with the courier to assist where possible.
Auri does not guarantee compensation for lost, stolen, or delayed parcels where proof of delivery has been provided by the courier.
Order Issues
If you experience any issues with your order, please contact us within 7 days of delivery (or expected delivery date where applicable) with your order number and full details.
Contact Us
If you have any questions regarding shipping, please contact our customer support team via the contact page on our website.
